Frequently Asked Questions

FAQ

What is an “escape room”?

A live action, team-based experience where you and your friends (or co-workers) are placed in movie-like themed environments, to search for clues, solve puzzles and complete challenges with the common goal of escaping before the countdown clock reaches zero.


Are the escape rooms scary?

Our environments are designed to get the adrenaline pumping. The different scenarios will vary in their Xtreme content. You have the option of choosing an environment that best suits your group. The escape rooms are NOT necessarily scary but include elements that are intended to force your team to perform under pressure.


Is this like other escape room attractions?

Not even close! In this still very new industry, we are referred to what is being labeled as a Gen2 Escape Room Facility.

THEM

Most traditional escape rooms are fairly BASIC. The rooms decorated on a low budgets with items you might find in your local department store. Most of the puzzles and props are homemade with little complexity.

US

Our facility offers the next level in QUALITY. We pride ourselves in our presentation. Our environments give the feel of Hollywood-quality set design using the same vendors and technology you can find in many of today’s movie studios. Our props are crafted with professional prototype expertise and our puzzles are unique to Xtreme Escape Rooms with our signature intelligent yet twisted touch.


How many people can participate?

Our large environments can comfortably accommodate 4-8 people. If you have a larger group, give us a call and we can work something out to make sure we create the best experience for your entire team.


How do we sign up?

You can book online using our Book Now option, or call (586) 961-2604 to make special reservations.


When should I arrive?

You should plan to arrive 15 minutes before your scheduled time slot. If there are members of your party that are late we can start your experience as planned and throw the lame ones in when they arrive. Of course you have the option to wait for the entire party to arrive and reduce your 60 minutes down to whatever time is left.

NOTE: Please understand we operate by appointment and there may be another group arriving after your scheduled time slot that we have to accommodate. However, if that next timeslot is open, we can definitely work with you in the event of a late start.


If I have to cancel my booking, can I get a refund?

  • When you make your reservation, you’re locking that timeslot, preventing us from selling it to anybody else, so please be sure before committing!
  • If you paid 100% of your booking in advance, you will receive a 50% refund as long as you cancel more than 48 hours prior to your reservation.*
    If you cancel less than 48 hours before your reservation, there is no refund.
    *Minus any of your credit card transaction fees if applicable.

What is the age requirement?

All patrons must be 16 years of age or older unless accompanied by an adult that can sign and vouch for them. However, everyone gets a waiver regardless of age. Bonus!


What should I bring or wear?

Your experience may require some light activity such as crawling, bending and reaching. You should wear something that is easy to move in. We provide the rest!


Are you really locked in?

For safety reasons we insure you have the ability to leave the environment at your convenience through the door that you enter from.
Please note that the final exit for your escape is another door within the environment you must work as a team to reveal.

NOTE: Safety is always first at Xtreme Escape Rooms. We will go over all of the safety protocols, such as emergency exits, during your briefing before the game.

Hours of Operation

Mondays thru Wednesdays: 5:00 pm - 9:00 pm

Thursdays 5:00 pm - 10:00 pm

Fridays 5:00 pm - 11:00 pm

Saturdays & Sundays: 12:00 pm - 11:00 pm

Monday thru Friday business hours available - call for appointment.

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